Privacy Policy
At Stoki, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.
1. Information We Collect
1.1 Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and phone number
- Profile information and preferences
- Financial information related to your stokvel activities (contributions, loans, payouts)
- Group membership information
- Payment information (processed securely through third-party payment processors)
1.2 Automatically Collected Information
When you use our app, we automatically collect certain information, including:
- Device information (device type, operating system, unique device identifiers)
- Usage data (features accessed, time spent in app, interaction patterns)
- Location information (if you grant permission)
- Log data (IP address, access times, app crashes)
2. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process transactions and manage your stokvel activities
- Send you notifications, updates, and important information
- Authenticate your identity and secure your account
- Detect, prevent, and address technical issues and security threats
- Comply with legal obligations and enforce our terms
- Personalize your experience and provide customer support
3. Information Sharing and Disclosure
We do not sell your personal information. We may share your information only in the following circumstances:
- With Your Consent: We share information with other members of your stokvel group as necessary for the group's operations
- Service Providers: We may share information with trusted third-party service providers who assist us in operating our app and conducting our business
- Legal Requirements: We may disclose information if required by law or in response to valid legal requests
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred
- Protection of Rights: We may disclose information to protect our rights, privacy, safety, or property
4. Data Security
We implement industry-standard security measures to protect your information, including:
- End-to-end encryption for sensitive financial data
- Secure authentication methods, including biometric authentication
- Regular security audits and updates
- Access controls and employee training
- Secure data storage and transmission
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
5. Your Rights and Choices
You have the right to:
- Access and review your personal information
- Correct inaccurate or incomplete information
- Request deletion of your account and data
- Opt-out of certain communications
- Withdraw consent for data processing (where applicable)
- Export your data in a portable format
To exercise these rights, please contact us at privacy@stoki.co.za
6. Data Retention
We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.
7. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy in the app and updating the "Last updated" date. Your continued use of our services after such changes constitutes your acceptance of the updated policy.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@stoki.co.za
Website: stoki.co.za