Cookie Policy
This Cookie Policy explains how Stoki ("we," "us," or "our") uses cookies and similar tracking technologies when you visit our website or use our mobile application. This policy should be read alongside our Privacy Policy.
1. What Are Cookies?
Cookies are small text files that are placed on your device (computer, tablet, or mobile device) when you visit a website or use an app. They are widely used to make websites and apps work more efficiently and provide information to the owners of the site or app.
Cookies can be "persistent" or "session" cookies. Persistent cookies remain on your device after you close your browser or app, while session cookies are deleted when you close your browser or app.
2. How We Use Cookies
We use cookies and similar tracking technologies for the following purposes:
- Essential Cookies: Required for the app to function properly and cannot be switched off
- Authentication: To keep you logged in and maintain your session
- Security: To detect and prevent fraudulent activity
- Preferences: To remember your settings and preferences
- Analytics: To understand how you use our app and improve our services
- Performance: To optimize app performance and user experience
3. Types of Cookies We Use
3.1 Essential Cookies
These cookies are necessary for the app to function and cannot be disabled. They include:
- Authentication tokens
- Session management cookies
- Security cookies
3.2 Functional Cookies
These cookies enable enhanced functionality and personalization:
- Language preferences
- Theme and display preferences
- User interface customizations
3.3 Analytics Cookies
These cookies help us understand how visitors interact with our app:
- Page views and navigation patterns
- Feature usage statistics
- Error tracking and performance monitoring
3.4 Third-Party Cookies
We may use third-party services that set their own cookies, including:
- Payment processors
- Analytics providers
- Customer support tools
4. Cookie Details
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| auth_token | Maintains your login session | 30 days | Essential |
| session_id | Identifies your current session | Session | Essential |
| preferences | Stores your app preferences | 1 year | Functional |
| analytics_id | Helps us analyze app usage | 2 years | Analytics |
5. Mobile App Tracking
In our mobile application, we may use similar technologies such as:
- Device Identifiers: Unique identifiers associated with your device
- Local Storage: Data stored locally on your device
- Push Notification Tokens: To send you notifications
- Analytics SDKs: To track app performance and usage
6. Your Cookie Choices
You have control over cookies. You can:
- Browser Settings: Most browsers allow you to refuse or accept cookies. You can also delete cookies that have already been set
- App Settings: You can manage certain cookie preferences through our app settings
- Opt-Out: You can opt-out of certain analytics cookies, though this may affect app functionality
Note: Disabling essential cookies may prevent you from using certain features of our app or may require you to re-enter information more frequently.
7. Do Not Track Signals
Some browsers include a "Do Not Track" (DNT) feature that signals to websites you visit that you do not want to have your online activity tracked. Currently, there is no standard for how DNT signals should be interpreted. We do not currently respond to DNT browser signals or mechanisms.
8. Third-Party Cookies
We may use third-party services that set their own cookies. These third parties may use cookies to:
- Provide payment processing services
- Analyze app usage and performance
- Deliver targeted advertising (if applicable)
- Provide customer support services
We do not control these third-party cookies. Please refer to their respective privacy and cookie policies for more information.
9. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy in our app and updating the "Last updated" date.
10. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us at:
Email: privacy@stoki.co.za
Website: stoki.co.za